Refund policy

CX Horticulture/United Fertilizers Return/Refund Policy

Thank you for shopping with CX Horticulture/United Fertilizers! We want you to be fully satisfied with your purchase, but if you change your mind or need to return an item, we’re here to help. Below is our return policy and eligibility criteria.

Unopened Returns (Within 30 Days of Purchase)

We accept returns on unopened items only within 30 days of receiving your shipment. Please ensure the item is unused and in 'as received' condition. 

Refunds and Fees

  • Refunds: We will issue a refund to the original payment method, minus any applicable shipping fees. Shipping charges are non-refundable.
  • Order Cancellations: If you cancel an order after shipment, it will be processed as an unopened return and shipping fees will not be refunded.

Return Authorization Required

All returns must be pre-authorized by CX Horticulture/United Fertilizers. Please contact our customer service team before returning any items. Unauthorized returns will be returned to the sender. Once your return is authorized, you will receive instructions and the correct return address.

Packaging and Condition

Please retain all original packaging materials until you are completely satisfied with your purchase. If you decide to return the item, keeping the packaging intact will help facilitate a smoother return process.

How to Return an Item

  1. Contact us to request a return authorization.
  2. Once approved, you will receive return instructions and a return label. 
  3. Ship the item back to the designated warehouse.

CX Horticulture/United Fertilizers Refund Policy

How Refunds Work

Once we receive your return, we’ll inspect it (this usually takes 1 business day), and then process your refund right away. Your refund will be applied to your original payment method within 2 business days.

  • Credit Card Processing: Depending on your credit card company, it may take 2-7 additional business days for the refund to show up in your account as available funds. We have no control over this time frame. 

If you used a discount code or coupon during checkout, your refund will be based on the discounted price paid.

Damaged Items or Shipments

Parcel Shipments

We understand that occasionally, products may get damaged during shipping. If your item arrives damaged, here’s what to do:

  • If you can, refuse the package with the delivery driver and make sure to note any damage on the delivery receipt.
  • If you’re unable to refuse the package, please contact us right away via email or phone so we can help resolve the issue.

For parcel shipments, we ask that you open and inspect your package within 72 hours of delivery. If there’s any damage, please notify us immediately. We need to file a claim and process a refund or replacement for you.

  • Important: If the package is signed for as "received in good condition" or if damage isn’t reported within 72 hours, we may not be able to guarantee a refund or replacement.

Freight Shipments

When your order is shipped via freight (palletized delivery), we want to make sure everything arrives in perfect condition. Please read the following steps carefully to ensure a smooth delivery process:

Before You Accept Your Delivery

  • Be sure someone is available to sign for the delivery. A signature is required for freight shipments.
  • Inspect the package carefully as soon as it arrives. Look for any visible signs of damage, such as:
    • Forklift holes
    • Puncture marks
    • Large dents or smashed corners
    • Holes or tears in the packaging

If you notice ANY damage, refuse the shipment right away and note the damage on the delivery receipt. Do not accept the package if it's damaged.

If You Accept a Damaged Shipment

If you’ve already signed for the shipment and accepted it, but later discover damage, please contact us within 72 hours of delivery. The sooner we know about it, the better we can assist you.

  • Important: If you sign for the shipment without noting any damage, you’re confirming that the order was received in good condition. This makes it harder for us to file a claim for damage, and we may not be able to issue any refunds or reimbursements for the freight charges or the cost of the order.

What We Need from You

If you notice damage after accepting the shipment, we’ll need your help to process a claim. Please provide us with:

  • Pictures of the outer packaging (if possible)
  • Pictures of the damaged product (if applicable)

We’ll work with you to resolve the issue as quickly as possible.

Unauthorized Returns

We want you to be completely satisfied with your purchase, but if you need to return an item, please be aware of the following:

  • Refused Shipments: If you refuse a shipment for any reason other than damage during transit or an error on our part, you will be responsible for all return shipping fees.
  • Damaged Shipments: If your shipment is damaged during delivery (not in storage), please contact us immediately so we can resolve the issue for you. We’re here to help!

Please contact us before returning any items, as we’ll provide you with the proper return instructions.

Order Cancellations

We understand that plans can change! You can cancel most orders before they’ve shipped, but please note:

 

  • After Shipment: Once your order has been shipped (partially or in full), it is considered fulfilled, and any changes will require a return. Shipping fees may apply in these cases.

How to Cancel an Order

If you need to cancel an order before it ships, please contact our Customer Service team by email or phone as soon as possible. We’ll confirm your cancellation and ensure the order is stopped before leaving the warehouse.

Contact Us

Got questions? We’re here to help!

At CX Horticulture/United Fertilizers, we’re committed to making sure you're happy with your purchase. If something isn’t quite right, just reach out to us, and we’ll do our best to make it right. We pride ourselves on building long-term relationships with our customers based on trust and great service.

If you're not completely satisfied with your order, don’t hesitate to let us know — we're here to assist you!

For any questions about your order, returns, or anything else, you can reach us:

  • Call us:
  • Email us: usinfo@cxhorticulture.com

We’re here to help and look forward to serving you!